Excellence at Work


GDPR - Privacy Notice


Excellence at Work is an I.T. support business based in the United Kingdom (EU) and was established in 2002. As an organisation, we provide computer repair and support to clients. These services will include; Software installations and configuration, Hardware installations and configuration, Software compatibility and fault resolution, Network configuration, Virus removal, Training and other services as requested by customer.


Data Protection Officer

Under the regulation, Excellence at Work does not require a Data Protection Officer however, our senior data controller and GDPR practitioner can be contacted on:

Email: dataprotection@excellence-at-work.co.uk
Tel: 01722 505457


The data we will process on your behalf include:

  • Name
  • Company name
  • Company address or personal address
  • Telephone number
  • Email address
  • Invoice address
  • Description of computer service to be carried out
  • Description of work carried out to be invoiced

Our Legal Basis for Processing your Personal Data

We will process your data securely under the following legal basis:

  • We require a name, address, telephone number, email address for secure identification and correspondence during your support agreement.
  • We require contact details to inform you of any I.T. related emergency that may inflict harm to your computer or on any data you store.
  • We require your invoice and/or direct debit details in order for us to charge the agreed price for the support and services you receive
  • We require details of work carried out for later reference in respect of guarantees and any further consequential work required.


Special Categories of Personal Data

  • We do not store any 'special' personal data such as driving license, passport, or national insurance number.
  • We may ask to 'view' an item of 'special' personal data if being asked to hand over sensitive data and we are required to identify an authorised recipient in order to prevent a data breach


Excellence at Work will not pass on your data to third parties without first obtaining consent. The following third parties will receive your personal data for the following purposes as a part of processing activities:


Third Party


Safeguards in place to protect your Personal data:

Retrieve a copy of your safeguards here:



Encryption and Password Policies


Invoice ASAP


Encryption and Password Policies



Retention Policy


Excellence at Work will process personal data for a maximum of 7 years to coincide with HMRC and accounting records.


Your Rights as a Data Subject

As a data subject, you will have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review: in the event that Excellence at Work refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain to the ICO. details given below.

All of the above requests will be forwarded on should there be a third party involved in the processing of your personal data.



In the event that you wish to make a complaint about how your personal data is being processed by Excellence at Work (or its third parties), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority which is the ICO (www.ico.org.uk).


You can report a concern directly with the ICO, if Excellence at Work fails to handle your complaint in an appropriate manner: https://ico.org.uk/concerns/


Please send any initial complaints to: dataprotection@excellence-at-work.co.uk or contact directly on Tel: 01722 505457


Specific Online Privacy Statement


Personal data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.


How we use your information online


This privacy notice tells you how we, Excellence at Work, will collect and use your personal data from our secure contact form which will refer to this policy for consent, that you allow us collect personal data, for example: name, Email and contact telephone.


Why does Excellence at Work need to collect and store personal data?

In order for us to provide you any level of service we need to collect personal data for correspondence purposes . In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.


Excellence at Work will not contact you for marketing purposes.


Will Excellence at Work share my personal data with anyone else?

We may pass your personal data on to third-party service providers contracted to Excellence at Work in the course of dealing with you.


Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with Excellence at Work procedures.


If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.


How will Excellence at Work use the personal data it collects about me?


Excellence at Work will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Excellence at Work is required to retain information in accordance with the law, such as information needed for income tax and audit purposes.


How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.


Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.


Can I find out the personal data that the organisation holds about me?


Excellence at Work at your request, can confirm what information we hold about you and how it is processed. If


Excellence at Work does hold personal data about you, you can request that information.


What forms of ID will I need to provide in order to access this?

Excellence at Work accepts any of the following forms of ID when information on your personal data is requested:

  • Passport
  • Driving licence
  • Another form for ID which leaves no doubt of the data owner

Agree to our Privacy Policy now in order to allow us to trade with you in future by clicking on the link below

and completing the form.


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